This report from Community Catalyst’s Center for Consumer Engagement in Healthcare Innovation highlights examples of how consumers with complex health and social needs, organized and supported by the Center’s state and local advocacy partners, have shaped policy and practice in delivery reform initiatives. It also provides a framework for understanding consumer impact, including process impacts,...

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This toolkit from The Commonwealth Fund and Healthwise includes a series of “personas” for different types of individuals with complex health and social needs, as well as their caregivers. The personas help depict the experiences, motivations, and goals of a group of patients, as well as the barriers they face. Personas included in this toolkit...

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This video series from Community Catalyst’s Center for Consumer Engagement in Health Innovation (CCEHI) examines how to design person-centered care for people with involved disabilities. It aims to support clinicians and health system leaders in understanding and adopting principles of person-centered care through four short educational videos featuring Dr. Robert Master and other clinician and...

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At its core, delivering person-centered care requires partnering with those receiving the care. These partnerships are key to identifying an individual’s needs and goals as well as redesigning care systems around what matters to patients and what impacts their wellbeing. Our work in Camden redesigning care delivery would not be possible without partnership with our...

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