This brief from Alameda County Care Connect and Bright Research Group details lessons and best practices learned from a pilot complex care intervention for high utilizers of psychiatric emergency services in Alameda County.

The pilot convened monthly case conferences with a diverse group of providers from the psychiatric emergency system, County Health Care Service Agency, case management agencies, outpatient clinics, crisis residential organizations, consumer and family advocates and more. It aimed to both better understand the consumer’s experience across the care continuum and to illuminate system gaps to inform a more human-centered response to crisis care.

Read the report

Read the executive summary