To address individuals’ array of needs, the field of complex care must work across sectors at both the individual and systemic levels to break down silos. Effective multi-sector partnerships are essential to building a lasting ecosystem that provides whole-person care for vulnerable populations and helps to address the social determinants of health.

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The significance of trauma has become an increasingly accepted tenet of complex care. While there is general agreement on the core principles of trauma-informed care and that trauma can negatively impact an individual’s health and wellbeing, our March 2019 webinar and April 2019 Office Hours for Complex Care focused on how to apply trauma-informed approaches in a variety of settings.

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Healthcare innovators across the country are pioneering new approaches to provide better care at lower cost for people with complex health and social needs. Advancing the field of complex care and dramatically improving care delivery for the nation’s most vulnerable patients, however, cannot be achieved by one organization alone. The recently released Blueprint for Complex Care provides a strategic plan to unite the broad set of individuals and organizations experimenting with innovative care models and advance opportunities to further advance the field.

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This Office Hours session features Rachel Mix, Director, Glenda Armstrong, Care Management Clinical Manager, Kristin Steuck, Care Management Operations Manager, and Chelsea Bishop, Quality Manager at Sooner Health Access Network discussed how they have implemented this process in different practice settings and how providers can take the next steps once the patients are identified. Risk...

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